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Title: Improving Government Service Delivery to Minority Ethnic Groups
Published: October 2006
Author:
Details:
This publication outlines findings from research commissioned by the Office of the First Minister and Deputy First Minister in Northern Ireland. The research focuses on public authorities' service provision to minority ethnic (including migrant and Traveller) groups in three jurisdictions: Northern Ireland, the Republic of Ireland and Scotland. The primary focus of the research is to identify how public authorities in the three jurisdictions can learn from the experiences of their nearest neighbours. This includes highlighting case examples from each of the jurisdictions.
http://www.nccri.ie/pdf/Service_Provision.pdf
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